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Returns
All returns must be pre-approved and have a Return Merchandise Authorization (RMA) number issued prior to their return. You can request an RMA number
online or by calling us during normal business hours
. The RMA number must be written on the outside of the returned package. Returns will not be accepted without an RMA number and are subject to refusal by our shipping department. We are unable to issue RMA numbers via email requests.
All authorized returns are subject to a 15% restocking fee. We will waive the restocking fee if you choose to accept a Gift Certificate
rather than a cash refund. We will also waive the restocking fee if you exchange for an item or items of equal or greater value.
No returns are accepted for special orders, painted items, tires, superchargers and turbocharger systems.
Returns must be received within 30 days of original shipment. No returns after 30 days. At our discretion we may extend the return time limit during December and January.
The customer is responsible for return shipping cost. We do not issue call tags nor accept freight collect shipments. If the return is due to our error, we will reimburse shipping cost and/or at our discretion issue a call tag to retrieve the item(s).
Unauthorized returns and/or shipments refused by customer will be charge a 25% restocking fee plus any fees levied by the freight carrier (including return shipping cost).
Goods that have been damaged by the consumer, have been installed and/or removed, have missing or spoiled packaging, have missing hardware, components or instructions, or any item returned that is not in new condition will be deemed non-returnable and returned to the consumer at their request and expense. No refund will be issued in such cases and we will notify the customer via email, postal mail and/or telephone. Unclaimed returns will be disposed of after 60 days.
International returns are subject to the same terms and conditions as domestic returns. Custom fees, brokerage fees, duties and/or other such costs incurred by the customer are non-refundable. Custom fees, brokerage fees, duties and/or other such costs incurred by Revel Enterprises, Inc. due to accepting an international return will be charged to the customer (unless the return is due to our error).
Please note that some manufacturer's products, such as Airaid
cold air intakes and other Airaid products, have a no-hassle warranty
that may supersede these policies.
Cancellations
Same Business Day* - Cancellation requests
received on the same business day as the order was placed result in no penalty.
Up to 30 Days* - Cancellation requests
received up to 30 days after the order was placed are subject to a 10%
cancellation fee.
Items that have entered the shipping
process or items that have already shipped may not be cancelled. For such items,
please see our "Returns" policy.
* Valid cancellation requests require
verbal dialogue with a customer service representative.
Warranty Claims
All warranty claims are handled directly by the manufacturer of the product in question. We will assist you in contacting the manufacturer and do our best to help you in anyway we can with warranty issues. However, the manufacturer is ultimately responsible for all warranty claims and it is their sole discretion whether to honor or disapprove a warranty claim.
DISCLAIMER OF WARRANTIES -- Goods warranted by manufacturer(s) only. Revel Enterprises, Inc. hereby expressly disclaims all warranties, either expressed or implied. Revel Enterprises, Inc. is not liable for any direct or indirect consequential damage or injury of any kind.
Goods Damaged By Carrier and Shortages
You must inspect goods upon receipt for shipment damage. All damage claims must be filed with the carrier within 48 hours of receipt. If a product is accepted from the carrier and you don't file a damage claim within 48 hours with the carrier, the carrier will consider the shipment to have arrived in good condition.
Shortages must be reported to Revel Enterprises within 48 hours. Please call 731-642-3535 to report any shortage with your order that is not marked as a "backorder" or as being shipped from a different location (i.e. "factory direct").
Fraudulent
Orders
It
is a violation of law to make orders in a false name or with an invalid credit
card, even if our software initially accepts such a bid. Please be aware that
even if you do not give us your real name, your web browser transmits a unique
internet address to us, which can be used by law enforcement officials to
identify you. This puts you at substantial personal legal risk. Fraudulent order
makers will be prosecuted to the fullest extent of the law. Currently, both the
FBI, Interpol and Polish police are responsible for investigating all Internet
fraud cases.
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